Our staff appreciates and enjoys storing and servicing your boat(s). For many of us this is a passion and we do truly care about you, your business, and your boat.  Our policy revisions for the 2008/2009 storage/winterization season are designed to make it easy for you to choose the options you would like and ensure that we can have the highest percentage of satisfaction possible when boats come out of storage in the Spring.  As an owner/manager, I do appreciate comments and feedback and invite you to speak to me personally. I only ask that you try to do so at a time convenient for both of us.

The first draft of this foreword included much of the rationale and reasoning behind these policies. It was so long that the rest of the staff felt you should not have to read a book to get service and storage before deciphering the policies and charges. Our number one focus is on servicing/storing boats for customers that have already placed their faith in our team with the purchase of a new or used boat from Deep Creek Marina. We do offer this service to others based upon availability of space, technician time, etc.   We have done several things this year that should substantially shorten the wait that can occur with a rainy Spring and getting your boats out of storage and to you.

          

1. Completion of our new service facility, parking garage, and ramp along with asphalt, gas pump, etc at 1077 Deep Creek Drive

2. Completion of our showroom and parts facility at 2010 Deep Creek Drive

3. A new Dock service that will install docks so that boats de-winterized in the Spring can be delivered right away. (This also allows you to have one provider to contact for both your boat and dock so that we can then schedule in tandem.)

4.  Ability to schedule your boat "out" in the spring as soon as your winter storage and service are paid for based upon the date paid.  The only downfall is that if your boat is ready and your dock is not, your boat will be reshelved and put to the end of the "boat out" list.  This should be the only unpopular policy, but it only takes a few "dock not ready" instances to clog the pipeline and significantly delay our ability to responsibly serve others.

If we miss our confirmed target date, then we will deliver your boat to your dock for free.

 

 

1. Boats on trailers or with trailer
   1. Will be stored at the regular seasonal rate
   2. Regular Service rates will apply with the exception that boats on trailers will be charged .5 hour for unloading and loading of boat for bottom washing.  Exception being for boats that we store your trailer separately and will wash the bottom of your boat before putting in on your trailer.
   3. Are eligible for our pilot indoor heated storage plan. Pamper your boat with heated storage.
   4. Are often easier for us to get and are encouraged to ensure short turnaround time in the Spring
      
      
2. Boats without trailers
   1. Will be charged for haulout of water in addition to rates at the rate of .2 hours and a ramp fee of $20.  Same charge will apply in the spring for launching in addition to dewinterization.
   2. Will be stored at the regular seasonal rate.  Currently $4/ft/month with a seven month minimum.
   3. Are not eligible for indoor heated storage unless you have rented a trailer from us.

3. ALL BOATS
   1. Storage rate is $4.50/ft/month with a seven month minimum. Boats measuring over 24 ft will be subject to a $.50/ft/month surcharge <
   2. Measurement for storage purposes is tip of Bow to the furthest point on the stern of the boat.  Example if your boat has an outdrive(I/O) or outboard it will be from the tip of the bow to the end of the propeller with the drive in the trailer position or the end of the swim platform, whichever is greater.
   3. May be scheduled for "boat out" starting on January 1^st provided your account is paid in full.
   4. May be delivered free of charge if we are unable to complete dewinterization within 3 days of the confirmed target date. This is the only remedy for a delay based on weather and is not a guarantee.
   5. Boat out" requests must be made at least two weeks in advance.  Lead time on a "boat out" request will approach four to six weeks prior to Memorial Day holiday  in a bad weather year, so be prepared, paid in full, and scheduled early.
   6. Will likely be ready on your confirmed target date if it is in April. We encourage everyone to either have us install your dock or get your dock in early in April so you can beat the rush in May.
   7. We are not responsible for your belongings. Please do not leave anything in your boat other than keys, two bumpers, and four lines.  This includes skis, life jackets, suntan lotion, and electronics.
   8. Boat is to be insured by you at all times. We do not have, nor is it customary for the storage company to provide, insurance for your boat while in our storage facility.

     4.  SHRINK WRAPPING